Shipping
A) Delivery Types and Deadlines
The confirmed order will be delivered within the period indicated in the Website, according to the shipping method selected. In any case, the maximum delivery period is 20 working days from the date of the Order Confirmation.
In the case of extraordinary or unforeseen circumstances, the maximum delivery period will be 45 days. The same period will be applied to those orders which require product personalisation.
If, for any reason, SESDERMA is unable to meet the delivery deadline, the Client will be informed of said circumstance. The Client can then choose whether to continue with the purchase or to cancel the order and receive a full refund.
SESDERMA’s deliveries are made through third-party delivery companies.
For the purpose of calculation of the above-mentioned delivery periods, Saturdays, Sundays and bank holidays will be excluded.
For the purpose of the present Conditions, the "delivery" shall be deemed to have occurred or the goods shall be deemed to "have been delivered" when the Client or a third party indicated by the Client or present at the indicated place of delivery acquires the material possession of the goods ordered, confirmed through the signature upon reception of the order (henceforth, «Delivery Note») at the delivery address indicated.
B) Shipping Costs
Shipping costs will vary depending on the shipment type. You can choose between home delivery or pick-up at your nearest chemist’s.
SHIPMENT TYPE
SHIPPING COST
DELIVERY DEADLINE
Tipo de envío
Europa
Coste del envío
France and Germany 4.90€ (free for orders over 100€)
Plazo de Entrega
5 to 10 working days
Tipo de envío
Europa
Coste del envío
Austria, Bulgaria, Netherlands and Luxembourg 4.90 € (free for orders over 100€)
Plazo de Entrega
5 to 10 working days
Tipo de envío
Europa
Coste del envío
Ireland and Malta: 25 € (free for orders over 100€)
Plazo de Entrega
5 to 10 working days
Tipo de envío
Spain
Coste del envío
3,50 € (free for orders over 25€ in mainland Spain and the Balearic Islands)
Plazo de Entrega
1 to 3 working days
C) Unable to Deliver
If we are unable to deliver the goods, they will be stored in the warehouse of SESDERMA’s partner company, in charge of delivery. If this is not possible, the order will be returned to the warehouse of SESDERMA. In any case, the Client will be informed via email where the parcel is and how to withdraw it or how to request a second shipping.
If 30 days after the order is available for delivery it has not been delivered for causes not attributable to SESDERMA, the contract shall be deemed to be terminated.
As a consequence of this special contract resolution, the Client shall be fully refunded, including the ordinary shipping costs but excluding those chosen by the Client if they are different to the ordinary shipping type. Likewise, SESDERMA shall be able to deduce the additional return costs from the refund.
The reimbursement shall take place in a maximum of 14 days from the date of the contract resolution.
D) Track Your Order
Once an order is placed, we will send you the order confirmation via email.
You can check your order status at any time in the section My Purchases.
Moreover, if you have chosen home delivery, we will send you an email as soon as your order leaves our warehouse.
If you have chosen to pick up your order at one of our shops, we will inform you via email as soon as your order arrives at the selected shop. You have a maximum of 15 days to pick up your parcel presenting your ID.
