Changes and Returns
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Changes and Returns
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Returns and Exchanges

Of course, you can return your order within 14 days from its reception.

A) Door-to-door collection

You have 14 upon reception date to request its return. You just need to inform us that you want to return the product by writing us an email at info@sesderma.com and we will give you the directions to carry out the refund.

If you received a defective article or an article which does not match your purchase, we will reimburse the full amount and we will pay for the shipping and return costs as soon as we verify the condition of the products.

In any other case, return costs will be deduced from the refund costs.

We will refund any money received from you using the same method used to make payment in a period of between 3 and 15 working days from the date when your order arrived at our warehouse.

Did you pay via bank transfer? In this case, we will need your IBAN code to carry out the reimbursement. As soon as we have these details, we will issue a refund. Remember that the IBAN code must belong to a bank from the country the order has been shipped to.

B) Return Conditions

Upon returning, it is important for you to know that:

• The returned items must be in the same condition as when you received them.

• As soon as we receive your parcel, we will verify the state of the articles and we will issue a refund for the returned items. Please note that, in the case of refunds made by post, Sesderma will not accept COD shipping and that shipping or return costs will not be refunded.